This policy explains how cancellations, changes and refunds work for bookings and gift vouchers.
1. Deposit
A deposit of 50% of the total stay (including 13% IVA) is charged when you book online. The remaining 50% is paid on arrival.
2. Cancellation by the guest
| When you cancel | Refund |
|---|---|
| 14 days or more before the arrival date | Full refund of the deposit |
| Less than 14 days before the arrival date | Deposit is non-refundable |
| No-show (you do not arrive and did not cancel) | Deposit is non-refundable |
To cancel, email tigacostarica@gmail.com or message us on WhatsApp at +1 850 822-8999 with your name and booking reference. The cancellation time is the time we receive your message (Costa Rica time, GMT-6). We will confirm your cancellation in writing.
3. Changing your dates
You can change your dates free of charge up to 14 days before arrival, subject to availability. If the new stay costs more, the difference is payable; if it costs less, the difference is refunded. Changes requested within 14 days of arrival are treated as a cancellation.
4. Early departure
If you leave earlier than booked, the full booked stay remains payable and no refund is given for unused nights.
5. Cancellation by the hotel
If we must cancel your booking (for example because of severe weather, natural disaster or a problem at the property), you will receive a full refund of all amounts paid, or you may move your stay to new dates at no extra cost.
6. Gift vouchers
Gift vouchers can be cancelled for a full refund within 14 days of purchase, provided they have not been used. After 14 days they are non-refundable but remain valid for 12 months from purchase.
7. Spa, salon and restaurant
Spa and salon appointments can be cancelled or moved free of charge up to 24 hours before the appointment. Late cancellations and no-shows may be charged 50% of the service price.
8. How refunds are paid
Approved refunds are made to the original payment method through Stripe within 5 business days of approval. Depending on your bank, it can take a further 5 to 10 business days for the refund to appear on your statement. Refunds are made in USD; we are not responsible for exchange rate differences or fees charged by your bank.
Contact us
Operated by Tiga Costa Rica
Mile Marker 170, National Route 34, Bahía, Osa, Puntarenas, Costa Rica
Email: tigacostarica@gmail.com
Phone / WhatsApp: +1 850 822-8999